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in Bidhan Nagar (Salt Lake), Kolkata

Hiring customer support job for logistics in kolkata no sales target by LOGISTICS

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Job Summary
» Salary :  ₹ 11500/- per month
» Job type :  Full time work from office job
» Working days :  5 days working (Sat/Sun off)
» Job title :  Executive
» Employment type :  On company payroll job
» Hiring process :  Interview
» Number of vacancies :  1
Sangita (Registered since February-2016) updated this job 4 days ago via website & 9 candidates already applied for this job out of 87 candidates who viewed this job so far on Clickindia Jobs.
Job Eligibility Criteria
» Minimum experience :  Fresher
» Minimum qualification :  Diploma
» Who can apply :  Male / Female both

Job Description
Job Description Improve customer service experience, create engaged customers and facilitate organic growth Take ownership of customers issues and follow problems through to resolution Set a clear mission and deploy strategies focused towards that mission Develop service procedures, policies and standards Keep accurate records and document customer service actions and discussions Analyse statistics and compile accurate reports Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment Keep ahead of industry s developments and apply best practices to areas of improvement Control resources and utilise assets to achieve qualitative and quantitative targets Adhere to and manage the approved budget Maintain an orderly workflow according to priorities Requirements Proven working experience as a customer service manager Experience in providing customer service support Excellent knowledge of management methods and techniques Proficiency in English Working knowledge of customer service software, databases and tools Awareness of industry s latest technology trends and applications Ability to think strategically and to lead Strong client-facing and communication skills Advanced troubleshooting and multi-tasking skills Customer service orientation Min: 4 yrs in Customer Support Logistic industry Education: Graduation Age must be 30 yrs or above Salary: Rs. 4 L to 6 L Functional Area: Public Relations (PR) Operations Management / Process Analysis Industry: Logistics / Courier / Transportation Skills: Communication Skills Databases Customer Support Service Orientation Management Other Skills: Floor manager Quality analyst Logistic Recruiter details Company Name: Talent Hub JobsCompany Description: Talent Hub Jobs Talent Hub Jobs, we are the authorised HR consultant for HDFC & AXIS Bank and many Others Company. **We dont have any charges**

Company Profile
Job Posted by Sangita for LOGISTICS
Contact Person : Sangita
Mobile : +91-98307XXXXX (     Mobile verified )
Company Website :
Job location address : Bidhan Nagar (Salt Lake), Kolkata, West Bengal, India
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