SkillSet: guest, hotel, departments., connection, various.
A Guest Services Agent with Doubletree by Hilton engages with our Guests throughout the entire hospitality experience.
From check-in to check-out, a Guest Services Agent is always prepared to respond to Guest requests at concierge, as a host, or during promotional activities.
What will it be like to work for this Hilton Brand? It all starts with a warm chocolate chip cookie, a simple touch that sets the tone to create a rewarding experience for a guests entire stay.
DoubleTree by Hilton understands that doing the little things well can mean everything.
If you appreciate the little things and enjoy creating exceptional experiences through perfecting little details, you may be just the person we are looking for to work as a Team Member with DoubleTree by Hilton.
Because its at the DoubleTree at Hilton where the little things mean everything.
What will I be doing? As a Guest Service Agent, you will serve on the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments.
A Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards: Welcome and fulfill the check-in process for Guests and group arrivals Complete the check-out process for departing guests using the hotel systems Manage, effectively and efficiently, Guest requests, inquiries, and complaints Maintain current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events Maximize sales revenues through up-selling and marketing programs Perform general incoming communication duties, including taking reservations via telephone and electronic registration systemsEducation
: ("Graduation in any field")Functional Area
: Front Office / Guest RelationsCompany Type
: IT - SoftwareExperience
: 5 Yrs