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in Mumbai

Cloud Service Delivery Manager

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Job Summary
» Salary :  Negotiable
» Job type :  Full time work from office job
» Working days :  5 days working (Sat/Sun off)
» Employment type :  On company payroll job
» Hiring process :  Interview
» Number of vacancies :  1
TipTopJob (Registered since June-2013) posted this job 4 days ago via website & 5 candidates viewed this job so far on Clickindia Jobs.
Job Eligibility Criteria
» Minimum experience :  Fresher
» Who can apply :  Male / Female both

Job Description

Role: Cloud Service Delivery Manager:/h1:
Location: Mumbai:/h1:
Exp: 14+ years of experience:/h1:
Roles and Responsibilities
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Service Delivery Manager is responsible for Managing Engagement end to end.
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Creating and tracking Service improvements, Risk and issues, Quality documents, Invoices, SOW.
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Managing Escalations, Participating in MIM calls.
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SDM will be responsible for SLA compliance, Incident and change breach analysis.
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Works with Team managers to ensure all relevant process documentation reflects ITIL best practices and client requirements, ensuring it is reviewed and updated within agreed timescales.
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Works with and drives forward improvements within the managed teams and produce recommendations for service improvements.
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Assists Lead SDM on cost management for the project.
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Reviews and analyses day:to:day operations to ensure SLA commitments are met.
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Produces regular management reports for client and attends review meetings.
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Provides analysis, feedback and actions based on trends, root cause analysis and other reports
Required Skills
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Sound Project Management skills.
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Excellent communication and presentation skills.
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Well versed with IPC process.
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Knowledge of Cloud technologies.
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Knowledge of OS, database, storage, backup, network basics.
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Evidence of successfully driving Transformation / Change Programs that have delivered Business Value,.
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Savings and Service improvements.
Ability to work with remote teams

City : mumbai
Location : mumbai city
Salary : Competitive
Job Type : Permanent

Company Profile
Job Posted by TipTopJob
Overall rating 5.0 rating out of 5 stars  |  Total 1 ratings
Job location address : Mumbai, Maharashtra, India
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