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in Mumbai

Cloud Service Delivery Manager

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Job Summary
» Salary :  Negotiable
» Job type :  Full time work from office job
» Working days :  5 days working (Sat/Sun off)
» Employment type :  On company payroll job
» Hiring process :  Interview
» Number of vacancies :  1
TipTopJob (Registered since June-2013) posted this job 4 days ago via website & 5 candidates viewed this job so far on Clickindia Jobs.
Job Eligibility Criteria
» Minimum experience :  Fresher
» Who can apply :  Male / Female both

Job Description

Role: Cloud Service Delivery Manager:/h1:
Location: Mumbai:/h1:
Exp: 14+ years of experience:/h1:
Roles and Responsibilities
Service Delivery Manager is responsible for Managing Engagement end to end.
Creating and tracking Service improvements, Risk and issues, Quality documents, Invoices, SOW.
Managing Escalations, Participating in MIM calls.
SDM will be responsible for SLA compliance, Incident and change breach analysis.
Works with Team managers to ensure all relevant process documentation reflects ITIL best practices and client requirements, ensuring it is reviewed and updated within agreed timescales.
Works with and drives forward improvements within the managed teams and produce recommendations for service improvements.
Assists Lead SDM on cost management for the project.
Reviews and analyses day:to:day operations to ensure SLA commitments are met.
Produces regular management reports for client and attends review meetings.
Provides analysis, feedback and actions based on trends, root cause analysis and other reports
Required Skills
Sound Project Management skills.
Excellent communication and presentation skills.
Well versed with IPC process.
Knowledge of Cloud technologies.
Knowledge of OS, database, storage, backup, network basics.
Evidence of successfully driving Transformation / Change Programs that have delivered Business Value,.
Savings and Service improvements.
Ability to work with remote teams

City : mumbai
Location : mumbai city
Salary : Competitive
Job Type : Permanent

Company Profile
Job Posted by TipTopJob
Overall rating 5.0 rating out of 5 stars  |  Total 1 ratings
Job location address : Mumbai, Maharashtra, India
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