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in Bangalore

Engineer-Expert Technical Support by Schneider Electric

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Job Summary
» Salary :  Negotiable
» Job location :  Bangalore
» Job type :  Full time work from office job
» Working days :  5 days working (Sat/Sun off)
» Employment type :  On company payroll job
» Hiring process :  Interview
» Number of vacancies :  1
Jobs (Registered since May-2017) posted this job 3 days ago via website & 5 candidates viewed this job so far on Clickindia Jobs.
Job Eligibility Criteria
» Minimum experience :  Fresher
» Who can apply :  Male / Female both

Job Description
The mission of Expert Technical Support Engineer is to:

Assure the treatment of customer requests by telephone and or by e-mail, and follow them up to their closing, with the help, if needed from other services of the activity like R&D;, Quality, Business, with the speed and quality of answer.

Bring his level of technical expertise to analyze and resolve malfunctions in the products, mentioned in the customer requests, or to collect relevant data from customer, allowing the R&D; team ( level 4) to expertise and to provide the necessary resolution.

Make sure to communicate regularly with the customer, the status of the case when the problem takes longer time to find a resolution.

To conduct trainings to the customers (both internal and external) to improve their knowledge on - how the use our products, how to maintain them and how to install them at site.

Use his knowledge and experience to create and update a Technical Data Base, Frequently Asked questions FAQ.

Candidate with 3-4 years of experience in Substation Automation, SCADA, Communication Protocols ( Modbus, IEC 101/104, IEC61850).

A good understanding of Medium Voltage Networks, and various equipment used in the system.

Self-motivated individual contributor, able to meet deadlines in fast-paced, dynamic environment.

Customer Focused.

Good communication & Negotiation skills.

Should be able to work in diverse multi-geography located teams. Should be capable of taking initiatives and contribute independently and also as Team Player when required.

Primary Location: IN-Karnataka-Bangalore

Schedule: Full-time

Unposting Date: Sep 10, 2017, 11:59:00 PM

Req ID: 003OPC

Company Profile
Job Posted by Jobs for Schneider Electric
Overall rating 4.5 rating out of 5 stars  |  Total 2 ratings
Job location address : Bangalore, Karnataka, India
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