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in Chennai

Team Leader by Citi

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Job Summary
» Salary :  Negotiable
» Job location :  Chennai
» Job type :  Full time work from office job
» Working days :  5 days working (Sat/Sun off)
» Employment type :  On company payroll job
» Hiring process :  Interview
» Number of vacancies :  1
Jobs (Registered since May-2017) posted this job 7 days ago via website & 1 candidate viewed this job so far on Clickindia Jobs.
Job Eligibility Criteria
» Minimum experience :  Fresher
» Who can apply :  Male / Female both

Job Description
+ Primary Location: India,Tamil Nadu,Chennai
+ Education: Bachelor's Degree
+ Job Function: Operations
+ Schedule: Full-time
+ Shift: Day Job
+ Employee Status: Regular
+ Travel Time: Yes, 10 % of the Time
+ Job ID: 17056647

Description

Core Responsibilities:

+ Process customer instructions
+ Track and Work within the required productivity and error limit
+ Manage different work queues and assist with the production of department MIS and reporting
+ Key Metrics Reporting

Day-to-day Responsibilities:

+ Verify and process customer requests / instructions through various channels ensuring proper due diligence. Overview communication to the customer and resolution of investigation cases within designated timeframes, if required
+ Follow through tasks and take ownership to ensure they are completed to the required standards
+ Adhere to policies, standard framework decided stated by the company to meet client need
+ Liaise with branch staff to clarify, highlight deficiencies, rectify incomplete instruction and escalate to the
+ Team Manager as appropriate

Key Deliverables:

+ Ensure day to day operations are performed and SLAs are met as per agreed for all businesses
+ Timely and accurate processing and customer resolution
+ Timely escalation on incomplete / delayed processing

Qualifications

Core Responsibilities:

+ Process customer instructions
+ Track and Work within the required productivity and error limit
+ Manage different work queues and assist with the production of department MIS and reporting
+ Key Metrics Reporting

Day-to-day Responsibilities:

+ Verify and process customer requests / instructions through various channels ensuring proper due diligence. Overview communication to the customer and resolution of investigation cases within designated timeframes, if required
+ Follow through tasks and take ownership to ensure they are completed to the required standards
+ Adhere to policies, standard framework decided stated by the company to meet client need
+ Liaise with branch staff to clarify, highlight deficiencies, rectify incomplete instruction and escalate to the
+ Team Manager as appropriate

Key Deliverables:

+ Ensure day to day operations are performed and SLAs are met as per agreed for all businesses
+ Timely and accurate processing and customer resolution
+ Timely escalation on incomplete / delayed processing

Company Profile
Job Posted by Jobs for Citi
Overall rating 4.5 rating out of 5 stars  |  Total 2 ratings
Job location address : Chennai, Tamil Nadu, India
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