SkillSet: Bd, Business Development, Sales, generating lead, Client Acquisition.
customer service representative for the UK process, or CSE, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.Responsibilities Manage large amounts of incoming calls Generate promotion leads.(no sales) Identify and assess customers needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right scripts/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers Requirements Proven customer support experience or experience as a client service representative Track record of over-achieving quota Strong phone contact handling skills and active listening Familiarity with CRM systems and practices Customer orientation and ability to adapt/respond to different types of characters Excellent communication and presentation skills Ability to multi-task, prioritize, and manage time effectively High school degree Job Type: Full-time Required education: Bachelor s English Spoken(UK accent) Required only for night shiftEducation
: ("Graduation in any field")Skills
: Bd or Business Development or Sales or generating lead or Client Acquisition or Lead GenerationFunctional Area
: Sales / BDCompany Type
: Recruitment ServicesMin Salary
: INR Rs 2.5 Lakh / YrExperience
: 3 Yrs