SkillSet: reported, escalated, including unethical actions, Maintains confidentiality of all reports, files.
Completes quality audits in accordance with current campaign guidelines.
Uses designated tools to ensure targets are met and turnaround times are adhered to with defined accuracy standards.
Provides written and verbal feedback to leaders/operations/clients on quality scores with areas of opportunities at agent, process and campaign level.
Provides necessary feedback to operations or clients to ensure critical compliance and behavior issues are reported or escalated, including unethical actions.
Assist Leaders with improving customer interactions, sharing feedback on calibration calls and provide input for recommendations.
Assists with routine and ad hoc requests.
Supports projects and initiatives within the department.
Maintains confidentiality of all reports, files, schedules, databases, and documents; as well as all customer and proprietary information.
Sends data and reports to account stakeholders if needed.
Core Competencies/Skill Set: Good oral written English skills Exceptional listening and analytical skills.
Attention to detail Strong interpersonal communication skills Drive and ability to deliver excellent customer service to both internal and external customers.
Ability to work independently.
Able to exercise strict confidentiality.Education
: ("Graduation in any field")Skills
: reported or escalated or including unethical actions or Maintains confidentiality of all reports or files or schedules or databasesFunctional Area
: Quality (QA-QC)Company Type
: BPO / Call CenterMin Salary
: INR Rs 2.0 Lakh / YrExperience
: 3 Yrs