Front line support via live chat, tickets, and telephone.
Troubleshooting a variety of technical and non-technical issues customers are facing with their respective product
Performs miscellaneous job-related duties as assigned by the supervisors and management.
Provide customer support and technical support for various products
Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's understanding of information and answer.
Records customer inquiries by documenting inquiry and response in customers' accounts.
Improves quality service by recommending improved processes; identifying new product and service applications.
1-2 years of Customer Support/Technical Support Experience.
B.E/ B.Tech Graduate preferred.
Experience in web hosting and VPN would be a plus.
Knowledge of FTP, DNS, cPanel and WHM preferred
Strong written and oral communication skills.
Ability to ask open-ended questions and uncover information
Ability to work as part of a team.
Well organized, meticulous attention to detail with ability to multi-task.
Company : PURPLERAIN
Salary : 300000 p.a
City : Bangalore