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in Bangalore

Technical Support Executive by PURPLERAIN

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Job Summary
» Salary :  ₹ 300000/- per annum
» Job location :  Bengaluru
» Job type :  Full time work from office job
» Working days :  5 days working (Sat/Sun off)
» Employment type :  On company payroll job
» Hiring process :  Interview
» Number of vacancies :  1
PostJobFree.com (Registered since December-2015) posted this job 5 days ago via website & 1 candidate viewed this job so far on Clickindia Jobs.
Job Eligibility Criteria
» Minimum experience :  Fresher
» Who can apply :  Male / Female both

Job Description
Responsibilities:
Front line support via live chat, tickets, and telephone.
Troubleshooting a variety of technical and non-technical issues customers are facing with their respective product
Performs miscellaneous job-related duties as assigned by the supervisors and management.
Provide customer support and technical support for various products
Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's understanding of information and answer.
Records customer inquiries by documenting inquiry and response in customers' accounts.
Improves quality service by recommending improved processes; identifying new product and service applications.
Required Skills:
1-2 years of Customer Support/Technical Support Experience.
B.E/ B.Tech Graduate preferred.
Experience in web hosting and VPN would be a plus.
Knowledge of FTP, DNS, cPanel and WHM preferred
Strong written and oral communication skills.
Ability to ask open-ended questions and uncover information
Ability to work as part of a team.
Well organized, meticulous attention to detail with ability to multi-task.

Company : PURPLERAIN
Salary : 300000 p.a
City : Bangalore

Company Profile
Job Posted by PostJobFree.com for PURPLERAIN
Overall rating 4.6 rating out of 5 stars  |  Total 21 ratings
Contact Person : PostJobFree.com
Job location address : Bangalore, Karnataka, India
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