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in Hyderabad

Technical Analyst 3-Support by Oracle

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Job Summary
» Salary :  Negotiable
» Job location :  Hyderabad
» Job type :  Full time work from office job
» Working days :  5 days working (Sat/Sun off)
» Employment type :  On company payroll job
» Hiring process :  Interview
» Number of vacancies :  1
Jobs (Registered since May-2017) posted this job 5 days ago via website & 2 candidates viewed this job so far on Clickindia Jobs.
Job Eligibility Criteria
» Minimum experience :  Fresher
» Who can apply :  Male / Female both

Job Description
Technical Analyst 3-Support



Preferred Qualifications



The
main role of a Support Engineer is to troubleshoot and resolve highly
complex techno-functional problems. The key skills put to use on a daily
basis are - high level of techno-functional skills, Oracle products
knowledge, problem solving skills, and customer interaction/service
expertise. This work includes:






Work directly with Customers for






Advising on complex use of Oracle products






Resolving highly complex and mission-critical issues






Manage highly complex and critical customer issues






Serve as Situation Manager on highly sensitive issues






Consult with Management in directing resolution of critical Customer situations






Knowledge gain and sharing - achieve knowledge transfer with teammates through






development and delivery of formal team training sessions






formal mentoring for promoting the technical and professional development of others






creation/review of Knowledge Articles






Operations Management






Analyze work load, determine best practices and implement changes to improve productivity






Proactively
contribute to improve the team efficiency by sharing knowledge,
providing feedback about best practices, designing tools / utilities
etc.






Participate and drive initiatives that






Improve overall product and documentation quality






New products/releases testing and Support Readiness






Beta programs






Customer service improvement






Note: This role may need you to work on weekends and multiple shifts






What are we looking for?






##Academics:






1. BTech, or MTech in Mechanical, Production, Industrial,Chemical, Electrical, Computers Engineering






2. or MCA or MSc (Maths/Physics/Chemistry) or Chartered Accountants with work experience in working with business applications






3. MBA (Operations/Systems) is a plus






##Technical and Professional Skills:






We
are looking for a techno-functional person who has real-time hands-on
functional/product and/or technical experience; and/or worked with L3
level support; and/or having equivalent knowledge. Oracle Financials for
India knowledge is not mandatory, but will be preferred. We expect you
to have:






1.
Strong Financials business processes knowledge and concepts,so when you
interact with a Customers/Consultants, you are able to speak their
business/functional language, and win their confidence quickly.






2. Implementation/Support experience on EBS Financial Modules like FA, AR, AP and GL






3. Technically Strong with Expert Skills in SQL, PLSQL, Java, OAF, Reports






4.
Ability to relate the product functionality to business processes, and
thus offer implementation advices to customers on how to meet their
various business scenarios using Oracle Financials for India. With India
GST coming up, a quick learning on India GST and being a part of
Oracle's journey to release India GST to customers will be the main part of the role






5. Strong problem solving skills so you can quickly narrow down to the root cause of the issue reported.






6.
Strong Customer interactions and service orientation so you can
understand customer s critical situations and accordingly provide the
response, and mobilize the organizational resources, while setting
realistic expectations to customers.






7.
Strong operations management and innovation orientation so you can
continually improve the processes, methods, tools, and utilities.






8.
Strong team player so you leverage each other s strengths.You will be
engaged in collaboration with peers within/across the teams every hour.






9.
Strong learning orientation so you keep abreast of the emerging
business models/processes, applications product solutions, product
features, technology features and use this learning to deliv

Company Profile
Job Posted by Jobs for Oracle
Overall rating 4.5 rating out of 5 stars  |  Total 2 ratings
Job location address : Hyderabad, Andhra Pradesh, India
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