Provides customer service support to employees in virtual environment. Reviews and assigns requisitions, works with hiring managers to determine internal hiring needs, and screens candidate pipeline. Coordinates quality improvement initiatives and may assist in developing solutions to increase efficiency. Consults with managers on Human Resource (HR) and recruiting processes and communicates front end process capabilities to managers. Identifies areas where processes can be standardized across countries; develops basic tools. Specializes in the support processes and engages in the beginning-to-end process within a function and/or sub region. Updates employee indicative data (i.e. new hires, requisitions, terminations, leave status, etc.); extracts reports when requested. Updates Standard Operating Procedures (SOPs). Provides quality management of employee data in information databases, ensures that HR data is current and complete, and updates data in management tools and documentation.