Essential Job Functions
+ Coordinates moderately complex to complex activities of functional areas or of department account leads to ensure that business solution objectives are met.
+ Interprets demand forecasts and assists functional areas or departments in planning and delivering end-to-end services.
+ Oversees account specific service problems and the prioritization of work requests.
+ Maintains records of expenditures to ensure that costs do not exceed approved budgets. Identifies and escalates issues related to budgetary compliance in relation to expenditures.
+ Coordinates communications between functional areas or departments and clients to ensure that integration of new, enhanced and existing service offerings meet client specifications.
+ Assists in developing new business proposals and introducting new technologies to enhance competitiveness of company products and services.
+ Identifies service improvements to increase customer satisfaction. Communicates improvement needs to appropriate parties to ensure timely implementation and to maintain client satisfaction.
+ Ensures delivery of projects meet client and company expectations and needs.
+ Provides leadership and work guidance to less experienced personnel.
+ Bachelor's degree or equivalent combination of education and experience
+ Bachelor's degree in business administration, engineering, information systems or related field preferred
+ Six or more years of support services or project or program experience
+ Experience working with the technology industry
+ Experience working with company products and operating systems
+ Good project management skills
+ Good analytical and problem solving skills
+ Good interpersonal skills to interact with customers and team members
+ Good leadership and organizational skills
+ Good communication skills
+ Accounting skills
+ Ability to work in a team environment
+ Willingness to travel