Apply growing technical knowledge to operate a technology area (e.g. server administration, technical security management, performance management) or customer group with limited risk/complexity. Integrate technical knowledge and business understanding to create superior solutions for the company and for customers.
Incident Management: Resolve routine in-scope technical incidents independently. Work with team members to resolve more complex incidents.
Change Management/ Implementation: Independently implement changes/solutions to meet customer and/or trade/the company Information Technology infrastructure needs within area of technical responsibility.
Patch and Security Management: Apply patch and security changes per policy.
Configuration Management: Ensure Configuration Management Database (CMDB) entries are complete and accurate.
Solution Design: Understand the company solutions set and be able to apply these solutions to meet customer and/or trade infrastructure needs within area of responsibility.
Quality: Provide continual improvement recommendations for direct responsibility area (process improvement, technical standard updates, etc).
Project Management: Participate in customer and internal projects, including transformation.
Customer Relationship Management: Set expectations with customers and/or internal businesses/end users within defined parameters.
Teamwork: Work as part of a team, which may be virtual and/or global. Typically advises or sets direction for:
Single customer/small group of similar customers
Country or subregion