Essential Job Functions
+ Coordinates activities of functional areas or of department account leads to ensure that business solution requirements are met.
+ Provides assistance in interpreting demand forecasts and planning; works with team members to provide high quality specifications for complete end-to-end project delivery. Escalates issues and recommends adjustments.
+ Maintains records of account specific application problems and assists in prioritizing work requests. Identifies and researches process changes or adjustments and escalates accordingly.
+ Maintains records of expenditures to ensure they align with forecasts and are in compliance with approved budgets.
+ Collaborates with senior team members in coordinating communications between lines of service (LOS) and clients to ensure that integration of new, enhanced and existing applications meet client specifications.
+ Provides support in identifying and researching application improvements to increase customer and stakeholder satisfaction.
+ Ensures delivery of projects meet client and company expectations and needs.
+ Bachelor's degree or equivalent combination of education and experience
+ Bachelor's degree in business administration, engineering, information systems or related field preferred
+ Three or more years of support services or project or program experience
+ Experience working with the technology industry
+ Experience working with company products and operating systems
+ Experience working with computer systems and their use
+ Project management skills
+ Analytical and problem solving skills
+ Basic accounting skills
+ Interpersonal skills to interact with customers and team members
+ Organization and time management skills
+ Communication skills
+ Ability to work independently and as part of a team
+ Willingness to travel