Essential Job Functions
+ Performs routine, recurring processing and quality tasks in support of outsourced services within a specific industry and functional area. Adheres to process service level agreements.
+ Develops knowledge and skill in assigned work process(es) as well as general understanding of the client's business and objectives.
+ Understands and adheres to project and organization quality and compliance standards and any applicable laws and regulations.
+ Handles company confidential data according to policy and guidelines. Adheres to existing security policies and procedures.
+ Remains alert for critical situations regarding customer service issues and escalates to appropriate individuals.
+ High school diploma or G.E.D.
+ Zero or more years of experience with business process service delivery, preferably in an outsourcing environment
+ Experience working with client company product and/or services
+ Experience working with client company industry and/or functional area
+ Experience working with business solutions software
+ Communication skills
+ Personal computer and business solutions software skills
+ Ability to multi-task
+ Ability to work independently and as part of a team