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in Mumbai

Manager by Sutherland Global Services

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Job Summary
» Salary :  Negotiable
» Job location :  Mumbai
» Job type :  Full time work from office job
» Working days :  5 days working (Sat/Sun off)
» Employment type :  On company payroll job
» Hiring process :  Interview
» Number of vacancies :  1
Jobs (Registered since May-2017) posted this job 8 days ago via website on Clickindia Jobs.
Job Eligibility Criteria
» Minimum experience :  Fresher
» Who can apply :  Male / Female both

Job Description

Sutherland is seeking a reliable and organized person to join us as Manager- HR Shared Services. We are a group of energetic and driven individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

+ Keep Sutherland aligned: Measure and monitor existing policies and procedures; monitors shared services metrics and service level agreements. Implements proactive measures to mitigate risk and issues

+ Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations; Create sustainable solutions to individual employee challenges

+ Promote an open-door policy: Remain available to the team and encourage a collaborative environment

+ Take the lead: Establish and execute HR strategies to address challenges with performance and employee retention and engagement; work closely with IT leaders to ensure overall HR technology roadmap is staged, resourced and aligned with the overall technology architecture for the company; manage HR systems, work schedules, resources allocations for capital projects and continuous improvement requests; Manages the GHR Shared Service Staff including new hire decisions, training, work assignments, commendation, and discipline and leadership

+ Shape workplace culture: Offer support, boost engagement, and inspire positive attitudes; promote our Extra Mile and Platinum Awards programs

+ Help others: Support Global HR Shared Services Contact Center (GHRSSC); ensure all employee, manager and HR team inquiries are accurately addressed in a professional, cost-effective, timely manner

Education Requirements: Graduate; MBA with specialization in HR

Experience Requirements: 9-10 years experience in HR / Benefits shared services; 5+ years of experience in a team management; experience in managing a global (US / Europe / Asia) HR shared services set up

To succeed in this position, you must:

+ Have excellent working knowledge of MS Office applications

+ Have ability to work with a diverse group of employees and individuals

+ Have strong Project Management skills; experience of managing transitions will be preferred

+ Be able to efficiently manage time and keep track of multiple schedules, meetings, and initiatives

+ Have demonstrated ability to develop, administer and evaluate HR policies, practices and systems

+ Have knowledge of Business Intelligence systems capabilities (Dashboards, Ad-hoc reporting, e.t.c.)

+ Have track record of success in change management of global HR initiatives, leading in a matrix structure

+ Have demonstrated leadership skills; be able to take the lead in making improvements and resolving issues

+ Have strong execution and decision making capabilities; act with independence & discretion in routine matters

+ Have strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements

+ Be pro-active in developing trust and professional rapport with employees and team members; able to be a team-player

+ Have strong verbal and written communication skills; able to communicate in a clear, constructive, and professional manner

+ Have knowledge of global HR processes & policies, including HR Legal requirements of the countries like North America, Canada and Jamaica

+ Have knowledge of various areas of HR including benefits, employment, pay-related practices/process, compensation and company policies and procedures

Req ID: 2017-32814
External Company Name: Sutherland Global Services
External Company URL:

Company Profile
Job Posted by Jobs for Sutherland Global Services
Overall rating 4.5 rating out of 5 stars  |  Total 2 ratings
Job location address : Mumbai, Maharashtra, India
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