Amazon seeks an Ops Analyst to support the Amazon Marketplace Payments acceptance organization. The Marketplace organization drives the Selling on Amazon business and develops solutions that enable millions of sellers around the world to sell to more than 150mm customers (and growing). These solutions include the software platform and applications that drive demand generation, customer acquisition, seller integration, customer relationship management, business analytics, and the inventory and order management functions necessary for sellers to manage their business online at Amazon.com.
This position will be focused on the Marketplace business world-wide. Initially this position will focus on the effort in the Payments Acceptance Resolution of Trouble Tickets, Reconciliation of Cashback promotions, KPI Dashboards, Reporting as well as exception analysis and their closures. This position requires a proactive, highly motivated individual with an aptitude for streamlining processes and who can work independently to deliver accurate and timely results.
This role requires an individual with excellent investigative, research and communication skills, outstanding business acumen, and past ops experience a plus. The successful candidate will be a self-starter comfortable with ambiguity, with strong attention to detail, an ability to work in a fast-paced and ever-changing environment.
The individual will also participate in the effort to define workflow and be responsible for delivering the necessary results to support the business and related testing requirement. He/She, along with the program manager, will interface with the various internal teams in a highly agile environment.
Graduate, with a degree (B.A. / B.Sc. / B.Com)
Ability to communicate and work with a wide range of groups, including Technology, Product Management, Accounting, CS, and Senior Management.
Ability to carry out complex analyses, synthesize data and provide policy & process improvements, business strategy recommendations based on data to deliver qualitative and quantitative analyses to support decision making across the organization
Proficiency in Excel, database applications and other analysis tools
B.A./B.S. in Business, Finance or Operations
3-5 years of Operation experience
Engineering graduate, with a B.E. / B.Tech degree
Knowledge of SQL is desirable
Experience and ability to use Excel, Data Ware House.
Experience in a Retail or e-Commerce environment is desirable
Must be comfortable working in cross-functional teams, where immediate constituencies include the Finance community, marketing business managers, Customer Service, as well as Retail product line managers
Superior attention to detail and ability to successfully manage multiple competing priorities simultaneously.
AMZR Req ID: 555667
External Company URL: www.amazon.com