SkillSet: ipc, management, risk, driving, process.
Role: Cloud Service Delivery Manager Location: Mumbai Exp: 14+ years of experience Roles and Responsibilities Service Delivery Manager is responsible for Managing Engagement end to end.
Creating tracking Service improvements, Risk issues, Quality documents, Invoices, SOW.
Managing Escalations, Participating in MIM calls.
SDM will be responsible for SLA compliance, Incident change breach analysis.
Works with Team managers to ensure all relevant process documentation reflects ITIL best practices and client requirements, ensuring it is reviewed and updated within agreed timescales.
Works with and drives forward improvements within the managed teams and produce recommendations for service improvements.
Assists Lead SDM on cost management for the project.
Reviews and analyses day-to-day operations to ensure SLA commitments are met.
Produces regular management reports for client and attends review meetings.
Provides analysis, feedback and actions based on trends, root cause analysis and other reports Required Skills Sound Project Management skills.
Excellent communication presentation skills.
Well versed with IPC process.
Knowledge of Cloud technologies.
Knowledge of OS, database, storage, backup, network basics.
Evidence of successfully driving Transformation / Change Programs that have delivered Business Value,.
Savings and Service improvements.
Ability to work with remote teamsSkills
: IPC, Management, Risk, DRIVING, Process, Communication, Compliance, Transformation, Delivery, Incident, Cost Management, Documentation, Quality, Delivery Manager, CloudFunctional Area
: General / Other SoftwareCompany Type
: Management Consulting / StrategyExperience
: 3 Yrs