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Team Leader searching for a job

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Location : Maharashtra » Mumbai (MMR) » Central Suburbs » Chembur
Posted on : 21-Nov-2009
Hi Team,
I am a commerce graduate from Mumbai University.Currently working as "Team Leader" with LACASA Agrotech Pvt Ltd. My job profile is to handle Sales and Customer Support team and preparing daily report , giving feedback on their quality by monitoring live call.Taking customer service call and escalation call.
So I am looking for a job of "Team Leader". Over all having experience of 7 yrs.
SITAL GUPTA
Plot No – 10/L/7, Road N0 -8 ,Shivaji Nagar N0-2, Govandi,Mumbai-400 043 .Mobile No - 9821804191, 9029963959, Email ID – luckysital@yahoo.co.in ..
Career Objective
To join an organization that helps me to achieve my ultimate passion and goal to become a “success proffessional”
Professional Experience
|
LACASA Agrotech Pvt Ltd | ||
|
Period |
: |
1st September, 2009 till date |
| Designation |
: |
Team Leader |
|
Responsibilities |
: |
Handling team of inbound and out bound sales, handling customer service team. Preparing daily report and business plan for the growth of business.Recruiting the new candidate as per the company requirement. Giving feedback on their quality.Taking escalation call, to help customer to know the product and its features . In case of any complain and feedback or suggestion, forwarding the same to the concerned department and get the problem resolved. |
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| ||
|
SYNTEL GLOBAL PVT LTD | ||
|
Period |
: |
2nd April,2007 – 30th June,2009 |
| Designation |
: |
Team Leader |
|
Responsibilities |
: |
Handling Sales Team for “RELIANCE MONEY MALL PROCESS”, Customer Service Team and preparing daily report for our client “RELIANCE MONEY” , giving feedback on their quality by monitering live call.Taking customer service call and escalation call, to help customer to know the product and assisting them to know how to use the trading account . Incase of any service request or the reversal of any charges,taking request and get it done on time. In case of any complain and feedback or suggestion, forwarding the same to the concerned department and get the problem resolved. |
|
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|
RELIANCE COMMUNICATION | ||||
|
Duration |
: |
November 2005 - February 2007 | ||
| Designation |
: |
Customer Service Representative | ||
|
Responsibilities |
: |
Taking customer service call for prepaid as well as for postpaid subscriber to provide them their mobile account details such as,available balance,service request ,amount deduction details . | ||
|
Customer Service | ||||
|
SAMEER EXPORTS | ||||
|
Duration |
: |
January 2002 - October 2005 | ||
| Designation |
: |
Sales and Production Manager | ||
|
Responsibilities |
: |
· Handling timely processing for Daily MIS and Monthly target · Interaction with client & pricing team. · Co-coordinating with department for completion of procedures. · Motivating team to achieve targets set by the organization. · Exporting the goods to customer on time. | ||
|
| ||||
Educational Qualifications
|
Institute / School |
Year |
Degree/ Certificate |
% Obtained/Class |
|
Sree Narayana Guru |
2001 |
B.Com |
Pass |
|
Sree Narayana Guru |
1996 |
H.S.C |
II nd |
|
Sree Narayana Guru |
1994 |
S.S.C |
II nd |
PROFESSIONAL QUALIFICATIONS
Cleared NCFM Exam for “Capital Dealer module and Derivative Dealer Module”
EXTRA CURRICULAR ACTIVITIES AND INTERESTS
Sincere, hardworking, result oriented, able to work under stress condition and good communication skills, good grasping power.
Interests/Hobbies: Seeing movies & Driving.
PERSONAL INFORMATION
Name Sital Gupta
Father’s name Raghunath Gupta
Date of birth 04th June, 1977
Sex Male
Marital status Married
Nationity Indian
Permanent address Sital Gupta
Plot No – 10/L/7, Road N0 -8 , Shivaji Nagar N0-2, Govandi, Mumbai- 400043.Mobile No - 9821804191, 9029963959
DECLARATION
I hereby declare that all the above stated information is true to my knowledge
Place : Signature
Date :
( Sital Gupta)
Related to : Team Leader
Contact : Sital Gupta (View user's ads)
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