Team Leader Searching For A Job, mumbai, India 2232742

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Location : Maharashtra » Mumbai (MMR) » Central Suburbs » Chembur

Posted on : 21-Nov-2009

Hi Team,

I am a commerce graduate from Mumbai University.Currently working as "Team Leader" with LACASA Agrotech Pvt Ltd. My job profile is to handle Sales and Customer Support team and preparing daily report , giving feedback on their quality by monitoring live call.Taking customer service call and escalation call.

So I am looking for a job of "Team Leader". Over all having experience of 7 yrs.

SITAL GUPTA

Plot No – 10/L/7, Road N0 -8 ,Shivaji Nagar N0-2, Govandi,Mumbai-400 043 .Mobile No - 9821804191, 9029963959, Email ID – luckysital@yahoo.co.in ..

Career Objective

To join an organization that helps me to achieve my ultimate passion and goal to become a “success proffessional”

Professional Experience

LACASA Agrotech Pvt Ltd
Period	:	1st September, 2009 till date
Designation	:	Team Leader
Responsibilities	:	Handling team of inbound and out bound sales, handling customer service team. Preparing daily report and business plan for the growth of business.Recruiting the new candidate as per the company requirement. Giving feedback on their quality.Taking escalation call, to help customer to know the product and its features . In case of any complain and feedback or suggestion, forwarding the same to the concerned department and get the problem resolved.
	:

SYNTEL GLOBAL PVT LTD
Period	:	2nd April,2007 – 30th June,2009
Designation	:	Team Leader
Responsibilities	:	Handling Sales Team for “RELIANCE MONEY MALL PROCESS”, Customer Service Team and preparing daily report for our client “RELIANCE MONEY” , giving feedback on their quality by monitering live call.Taking customer service call and escalation call, to help customer to know the product and assisting them to know how to use the trading account . Incase of any service request or the reversal of any charges,taking request and get it done on time. In case of any complain and feedback or suggestion, forwarding the same to the concerned department and get the problem resolved.
	:

RELIANCE COMMUNICATION
Duration		:		November 2005 - February 2007
Designation		:		Customer Service Representative
Responsibilities		:		Taking customer service call for prepaid as well as for postpaid subscriber to provide them their mobile account details such as,available balance,service request ,amount deduction details .
Customer Service
SAMEER EXPORTS
Duration	:		January 2002 - October 2005
Designation	:		Sales and Production Manager
Responsibilities	:		· Handling timely processing for Daily MIS and Monthly target · Interaction with client & pricing team. · Co-coordinating with department for completion of procedures. · Motivating team to achieve targets set by the organization. · Exporting the goods to customer on time.

Educational Qualifications

Institute / School	Year	Degree/ Certificate	% Obtained/Class
Sree Narayana Guru	2001	B.Com	Pass
Sree Narayana Guru	1996	H.S.C	II nd
Sree Narayana Guru	1994	S.S.C	II nd

PROFESSIONAL QUALIFICATIONS

Cleared NCFM Exam for “Capital Dealer module and Derivative Dealer Module”

EXTRA CURRICULAR ACTIVITIES AND INTERESTS

Sincere, hardworking, result oriented, able to work under stress condition and good communication skills, good grasping power.

Interests/Hobbies: Seeing movies & Driving.

PERSONAL INFORMATION

Name Sital Gupta

Father’s name Raghunath Gupta

Date of birth 04th June, 1977

Sex Male

Marital status Married

Nationity Indian

Permanent address Sital Gupta

Plot No – 10/L/7, Road N0 -8 , Shivaji Nagar N0-2, Govandi, Mumbai- 400043.Mobile No - 9821804191, 9029963959

DECLARATION

I hereby declare that all the above stated information is true to my knowledge

Place : Signature

Date :

( Sital Gupta)

Related to : Team Leader

Contact : Sital Gupta (View user's ads)

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