Vertex Aviation Ltd.

Vertex Aviation & Hospitality Academy is an education service provider delivering quality education and training to young aspirants in the fields of aviation, hospitality and travel & tourism. The flagship center of the company is at Lajpat Nagar, New Delhi and 10 more centers of excellence each headed by empowered individuals having industry and sectoral experience are at various locations in the country. 
15 more such centers are in the offing and will come up shortly at new locations.

Vertex Aviation & Hospitality Academy has developed an expertise over the years in designing and implementing effective programs for the aviation, hospitality and travel & tourism industry. Our current program offerings include the following:

Courses Offered - Certificate in Airport Ground Operations

The explosion of the aviation industry is rapidly changing our lives and has brought the world closer than ever before leading to job opportunities globally and breaking all geographical barriers. The aviation industry is today being seen as the sunrise sector of the country. With seamless connectivity being the order of the day thousands of ground jobs at the airports present exciting opportunities for your future.

The program Certificate in Airport Ground Operations (AGO) is a six month program leading to gound jobs at the airports. This program has been developed in consultation with airport authorities and industry experts. So you know that you’re learning what it really does take to succeed. The modules include the standard core skills of the initial training courses provided by the airlines and other industry verticals.

The Course
A fundamental course which introduces students to the requirements of an Airline Ground Operations (AGO). Learn the basis of what is required to handle ticketing and sales, safety and drill, passenger and baggage handling, announcements and ramp handling. You will learn the workflow processes and protocols of an international airport. It covers the duties and responsibilities of the flight operations officer (dispatcher) and other positions within the Airport Operation Center (AOC). Students pass out with a basic knowledge of commercial aviation dispatch procedures, work rules, local and international regulations, and the terms and language used in the AOC. Students will be engaged in workshop sessions, putting new skills and knowledge to work and measuring and evaluating the results. The course content is broad, giving students an excellent understanding of what is expected from new AOC personnel. Areas of emphasis include: public relations management, safety and security issues, employee organizational structures, financial and accounting strategies, revenue and expense sources, economic impacts of airport operations, airport performance measurement standards, and current trends and issues of direct concern to airport administrators.

Certification
Students on successful completion will receive the following awards/certificates:

• Certificate in Airline Ground Operations Management
• Certificate in Spoken English
• Certificate in Galileo Computerized Reservation Systems
• Certificate in First Aid
• Certificate in Physical Fitness and Yoga

Placements (100% Placement Guarantee) - Cabin Crew & Ground Handling

When asked to make a list of airline jobs, most people instantly think of Pilots & Air Hostesses. But the flight crew are only a small part of what keeps an airplane flying. Airlines rely on many individuals to perform their job in order to keep them in business.  Airline jobs are well paying and offer prestige as well as excitement and fantastic benefits.

Cabin Crew/ Air Hostess/Flight Attendant
The main responsibility of an Air Hostess/ Flight Attendant is to make sure passengers are safe. Next, they must provide great customer service. They serve food and beverages and provide information on customs and immigration at destinations, and are able to deal with emergency situations Flight attendants make up almost 33 percent of the total employees that comprise the aviation workforce. If you love to travel and are looking for a glamorous job with good money, then this is the job for you. 

Ground Attendants
The main responsibility of ground attendants is to assist passengers in the terminal. On the ground, check-in staff checks in travelers, their baggage, allocate seats and take care of special arrangements.

Ramp Planner
An airline ramp planner is responsible for knowing the arrival and departure time of each airline’s aircraft at the airport. He or she coordinates a variety of departments that must perform various tasks on the aircraft before it can depart for the next flight.

Operations Agent / Passenger Service Agent
An Airline Operations Agent needs to have good communication skills for receiving and transmitting information from and to pilots, ground crew, and other personnel. The Ops Agent must be able to prioritize a large number of projects and tasks. Passenger service agents have the same responsibilities, but there main focus is on passengers - not aircraft. Their duties include issuing refunds to passengers, computing fares, preparing and selling tickets, collecting charges for excessive baggage, checking baggage and providing travel information.

Courses Offered - Certificate in Ticketing for Aviation and Travel

India is the biggest market for the world-renowned hospitality and tourism industry. It’s the longest established industry in the world and is highly respected. 
 
The make-up of the course is truly international, giving you a unique opportunity to mix with a diverse range of nationalities, allowing you to increase your intercultural competence – vital preparation for working in a mixed-nationality workforce or dealing with a mixed-nationality clientele.
This course will give you a detailed understanding of the international tourism and hospitality businesses and their importance within the global economy, developing your knowledge and skills to progress further into a successful career in these dynamic sectors.

The course will also equip you with a range of valuable personal attributes including the ability to communicate effectively, develop ideas and deal with change. These skills will make you a highly sought after employee and increase your career opportunities.  

You will develop appropriate analytical and managerial competencies, which will enable you to respond to strategic issues, as well as developing your capacity to stimulate change in response to current and future developments. This is aided by an optional 30-week placement, designed to give you further hands-on skills that will help make you even more attractive to potential employers.  
Once you have fulfilled the course requirements you will be knowledgeable about diversity, aware of cultural differences associated with managerial work  both in the UK and overseas, and be able to develop your aptitude for leadership within the tourism and hospitality industry.  

Learn the scope and nature of the travel industry, IATA geography, World Travel Organizations, ticketing and reservations, Galileo GDS, fare rules and constructs, customer service and careers in the travel industry.

Placements - Travel Tourism

Tourism is the biggest industry in the world employing over 130 million people world-wide and continuing to create new job opportunities al the time. The key to success is sound training with a practical approach the industry demands.

Travel Agents

Travel Agents are sales people who advise potential travelers on the various options available to them for their travel plans. This includes developing, booking and ticketing various travel itineraries which include sea, rail and car as well as air travel. Travel Agents also advise on Accommodation, organize, sightseeing and tours. Travel agents work for corporate and the general public.
Travel Wholesalers produce travel packages for the public that may include airline tickets, transportation, accommodation, sightseeing and tours. Travel consolidators negotiate airfares with airlines and sell them to retail and corporate travel agents.

Tour Guides 
A Tour Guide guides visitors through an attraction (for example the Taj Mahal) and delivers commentaries on the attraction and its features. Guides need a good understanding of Ithe country as a tourist destination. Guides act as ambassadors for an attraction as a first point of contact for visitors by giving information & assistance. A guide who knows horse riding can also become a Horse Trek Guide.

Convention / Event Organizer
A Convention Organizer is someone who plans and organizes conferences, Meetings, Exhibitions or Events. Services may include marketing, looking after the budget, organizing a venue, running the event on time and smoothly. This person is responsible for keeping the conference/event on schedule and within the budget.

Adventure Tourism Guide
An Adventure Tourist Guide leads people to outdoor activities such as Canoeing, Kayaking, Diving, Mountaineering, Climbing, Adventures, Caving, Rafting, Cycling, Mountain Biking, Bungee Jumping and Fishing, in a wide variety of locations. Guides in this industry needs to know about safety measures and first aid. The Adventure Tourism industry is growing and there is an increased demand for guides for various adventure activities.

Placements - Hospitality

The main departments of a hotel are Operations, Front Office, House Keeping, Food and Beverages, Accounting, Engineering/ Maintenance, Sales and Security. Each department has a number of positions that one can opt for.

- Operations
Operations Executive is the coordinator and administrator, responsible for day to day provision of services, quality control and customer care. Normally operations are leaded by a General Manager who is assisted by assistant managers for each function.

- Front Office
It is the centre of all activities. Important functions are receiving the guests, making room reservations, handling correspondence and preparing bills and keeping accounts of the guest. The department is headed by a Front Office Manager who supervises and co-ordinates the work. Then there are Assistant Managers, Lobby Executives, Front Office Supervisor, Information Assistant, Receptionist, Bell Captain, Bell Boy, Doorman etc. to perform their assigned roles.

- House Keeping
The work of keeping the hotel, the rooms, the bars, the restaurants etc. clean and making it presentable to the guests and ensuring facilities and comfort to them is handled by this department. Those handling this department are Chief & Executive House Keeper, Floor Supervisor, Room Attendants, Linen Supervisors, etc.

- Food and Beverages Department
This department is the hub of the hotel industry and is responsible for all the food that is prepared and served in the hotel. The main functions performed by the department are - presentation, preparation and service of food and beverages involving kitchen, bar and bakery. Overall in charge of kitchen is known as Chef de Cuisine, the in charge of each section is called Chef de Partie and the one who supervises and coordinates the work of Chef de Partie is known as Sous-Chef. One who cooks food is known as Cook, the person in overall charge of dining hall is called Maitre de hotel, Captain in charge of part of dining hall is known as Chef de Rang, one who serves food is Demi Chef de Rang or Steward. Then there is the restaurant hostess who makes the guests comfortable and deal with the complaints of the guests. Those serving drinks are bartenders.

- Sales & Marketing
This department keeps in touch with travel agents and tour operators as well as other potential corporate clients in order to sell hotel facilities. Advertising and Public Relations is also normally handled by this department.

All programs are held in English and comprise of interactive team building sessions.   

The program is structured in 3 phases, as follows:
1 -  Integration 

2 -  Fundamental Business Skills

3 -  Advanced Management Skills

The Integration phase is designed to create a team spirit, a common culture and to introduce the specific industry environment of each program offering.

The Fundamental Business Skills phase is designed to provide knowledge, analytical and planning tools, techniques and methodologies with the aim of taking a systematic approach to understanding and solving problems, which are linked to the basic working of the industry verticals.

The Advanced Business Skills phase is designed to contextualize knowledge provided by the fundamental business skills to the aviation, hospitality and travel & tourism industry. The programs have been designed to offer increased flexibility and to focus on the essential contents with respect to the didactic goals.

Throughout the course Exercises and Work Plans are given as case studies and PC simulations. They emphasize the relationships between functional areas, broaden students' perspectives and develop understanding of business concepts;  

Candidates willing to enroll in the program should primarily be XII class pass outs or undergraduates with a pleasing personality between the age group of 17 to 24 years.

Candidates should have an understanding of English
Language and motivation to excel in life.

The selection test consists of:

• Entrance test
• Interviews

Candidates are required to submit the following documents at the time of application:

• Application form
• Certificate of XII passed
• Curriculum vitae
• Two photo (one passport and one post card size above the waist)