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Technical Support Executives - BPO 
Location : Maharashtra
» Mumbai (MMR)
Posted on : 12-Nov-2009
Provide First - level Technical Support on basic operational or maintenance of personal computers and /or peripherals using available tools.
Guide customer troubleshooting efforts to identify products that have Customer Issues and issue service calls in accordance with guidelines.
Escalate problems when unable to resolve customer issues.
Log and sufficiently document all contacts with customers in designated tools.
Identify and provide input on unique or recurring customer problems.
Be a champion of Dell specific tools, Customer Care Procedures. Provide Dell Solution Network feedback at all times.
Related to : call-center, bpo, technical, bpo
Contact : Aditya (View user's ads)
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