Job Description Excellent Opportunity with Wipro Infotech for Executive - Technical Support The details are mentioned below: Designation: Executive - Technical Support Location : Mysore Experience : Fresher -2008 Batch passed out. Education : BSC/Diploma (Regular) Skills: Good Communication Skills, Willing to work on Technical Support (Voice Base) Added Advantage: Knowledge/Hands-on exposure on Hardware & Networking OS - Windows, Linux, Novell Roles and Responsibilities: Will be responsible for handling calls that comes to IAS Technical Helpdesk. Should be able to troubleshoot and give 1st level online solution over the tollfree and register 100% of t he calls with proper information captured, classify as defined in SOP by capturing the relevant technical information, adhering to the QA norms set. Should be able to handle 1st level escalation calls from end users, write business friendly emails, Should be a excellent team player and should posses excellent customer orientation skills. Soft Skills : Customer service skills, Basic Telephone Etiquette, Customer Orientation, Communication skills (email & voice), Listening skills, Able to answer customer queries politely and effectively. 100% Process knowledge and adherence. System knowledge: Knowledge/Hands-on exposure on Hardware & Networking OS - Windows, Linux, Novell. Familiar with technical terminologies of standard applications and software’s If you are interested please send me your updated profile with the following information: DOB: Qualification/Percentage/year of passing/University: Willing to relocate: Warm Regards Sreelatha Natesan Wipro Infotech Note: If you find that this requirement is not suitable for your profile, kindly forward the same to your friends or Colleagues who would be matching with the required skills. Additional Information Experience : 0 - 1 years