Our Approach to ISO/IEC 20000 Certification Consulting

If you’re already one of our clients and have various standards in place, your Client Manager can help you to assess where you are now, and guide you through the certification process.

If you’re new to Dynamic Strategies, don’t worry, it’s still a simple process.

• 1. Choose the standard

  Before you can begin preparing for your application, you’ll require a copy of the standard. You should read this and make yourself familiar with it.

• 2. Make contact

  Get in touch and tell us what you need, so we can sort out the best services for you. We’ll then give you a proposal detailing the cost and time involved in a formal assessment.

• 3. Meet your assessment team

  We’ll assign you a Client Manager, who will be your main point of contact through the process – and beyond. They’ll have an excellent understanding of your business area and will support you as you move forward to assessment and registration of your IT service management system.

• 4. Consider training

  Whether you’re seeking to implement a IT service management system or would like to increase your general awareness of the standard, there are a range of workshops, seminars and training courses available.

• 5. Review and assessment

  We can do a desktop review of your existing management system against the standard, and identify any omissions or weaknesses that need resolving before formal assessment. Once these have been addressed, we’ll conduct a full on-site assessment.

• 6. Certification and beyond

  Once the assessment has been successfully completed, we’ll issue a certificate of registration, clearly explaining the scope of your certification. The certificate is valid for three years, and your assessor will visit you regularly to help you make sure you remain compliant, and support you in the continual improvement of your systems.