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in Chennai

NSSR Response Manager - CBA by DXC Technology

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Job Summary
» Salary :  Negotiable
» Job location :  Chennai
» Job type :  Full time work from office job
» Working days :  5 days working (Sat/Sun off)
» Employment type :  On company payroll job
» Hiring process :  Interview
» Number of vacancies :  1
Jobs (Registered since May-2017) posted this job 33 days ago via website & 3 candidates viewed this job so far on Clickindia Jobs.
Job Eligibility Criteria
» Minimum experience :  Fresher
» Who can apply :  Male / Female both

Job Description
Apply advanced technical knowledge to operate one or more technology areas (e.g. server administration, technical security management, performance management) or customer groups that are critical or high-risk. Integrate technical knowledge and business understanding to create superior solutions for HP and for customers. Incident Management: Resolve single- and cross technology incidents independently. Work with team members to resolve unusually complex or cross technology incidents. Escalation Management: identify, manage, and lead escalations through L3. Work with others to help manage escalations through L5. Problem Management: Proactively and reactively look for solutions to prevent problems from occurring in team/technology area. Change Management/Implementation: Independently review, implement, and verify changes/solutions of high complexity and risk to meet customer and/or trade/HP Information Technology (HPIT) infrastructure needs. May lead or participate in a Change Advisory Board. Patch and Security Management: Apply patch and security changes per policy. Proactively monitor the environment for patch compliance. Analyze patches for compatibility with each customer or internal infrastructure environment. Configuration Management: Ensure Configuration Management Database (CMDB) entries are complete and accurate. Solution Design: Apply HP solutions to meet highly complex customer and/or trade/HPIT infrastructure needs. Quality: May provide feedback/influence change in internal and/or vendor-provided products/service offerings. Project Management: Participate, propose, and/or lead customer and internal projects across technology customers and/or internal businesses/end users areas, including transformation. Customer Relationship Management: Influence with customers and/or internal businesses/end users regarding operational details, solutions, and proposals. Becoming a trusted advisor to the customer. Teamwork: Work as part of a team, which may be virtual, global, and/or multi-functional. Lead teams which address operational processes and policies in work area. Seen as a resource to the team in one or more technical or business areas. Becoming a trusted advisor inside and outside the team/technology area. Typically advises or sets direction for: Group(s) of customers with similar needs Region

Company Profile
Job Posted by Jobs for DXC Technology
Overall rating 4.3 rating out of 5 stars  |  Total 3 ratings
Job location address : Chennai, Tamil Nadu, India
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