SkillSet: branch management , customer service , policy servicing , wholesale banking operations , branch handling .
A bank operations manager is an individual who carries out administrative and accounting duties in a financial institution by organizing and coordinating banking services. His/her job description involves managing his/her banks operations team to deliver effective financial services to clients. He/she is responsible for ensuring outstanding customer relations and high sales, as well as imbibing the banks service culture in all staff members through personal coaching and granting of bonuses and other incentives to motivate staff. In order to achieve best results in due time, operations managers need to delegate duties to various team members, giving them specific tasks to accomplish for the overall success of banking operations. The role of the operations manager in a banking environment also involves carrying out assessment of the activities and performances of the banking staff by evaluating transaction reports and accounts balance for accuracy and clarity. The operations manager, who is directly answerable to the head of banking services, is also required as part of his/her job functions to ensure that the laid down goals and objectives of the company are maintained by all staff. He/she is also expected to give useful suggestions to the management on how to improve on the banks operation.
Operations managers are professionals with huge knowledge and experience gathered from several years of working in the banking sector.
Lead a result oriented team and is responsible for managing the Branch Profitability, ensuring high quality service and Customer Relationship Management - Own all branch-banking objectives and overall branch supervision - Ensure achievement of overall Branch Targets by generating business and cross sales - Key Customer Relationship Management supervision of all High Net Worth customer programs - Ensure all components of the branch sales model function as per design
Complaints Handling - Branch Merchandising co-ordination with Marketing at product level - Review vault register - Review Suspense Dummy accounts - Ensure compliance with Banking rules, Regulations Procedures - Periodic review of progress vs. objectives - Ensure clarity of Business objectives among staff. Industry relevant production experience Knowledge and experience in organizational effectiveness and operations management Knowledge of business and management principles and practices Knowledge of financial and accounting principles and practices Knowledge of human resource principles and practices Knowledge of project management principles and practices Information technology skills Key Competencies critical thinking and problem solving skills planning and organizing decision-making communication skills Influencing and leading. For any clarifications or to clear about job, feel free to call at:- Jeevika - 8447694321 Mail firstname.lastname@example.org
Industry : Banking / Financial Services
Functional Area : Back Office Operations,Operations Management / Process Analysis
Company Type : Consultant
Job Location : Ujjain,Bhopal,Other Madhya Pradesh,Indore,Ratlam,Satna,Gwalior,Jabalpur,Katni,Sagar