SkillSet: leadership, confidence, interpersonal.
Job Details: Manage a fleet of firewalls such as FortiGate, Palo Alto, Sonic WALL, Sophos, Cyberoam, and Watch Guard, including security operations, maintenance, and configuration Provide continuous Security Threat Analysis for Antivirus, Malware and Ransomware attacks across multiple platforms Research security threats in our customer environments Update rules and use cases to ensure proactive protection of our customers IT environments Provide Incident Response for IT Security Related incidents Ensure quality service delivery and professional service management is provided to our customer Resolve client issues by taking the appropriate corrective action, or following the appropriate escalation procedures Respond to inbound phone and email requests for technical assistance from customers Utilize ticketing system and standard operating procedures for effective call processing and escalation to adhere to client Service Level Agreement (SLA) Perform all tasks required per shift including reporting, monitoring, and turnover Liaise with customers and external vendors as required Provide 247 Operational support; rotational shiftSkills/Experience 2 years of experience in Network Security Operations / Managed Security Services Operation Center Experience monitoring security information and event management (SIEM) systems Experience working in a fast-paced environment managing critical security events Root cause analysis experience, getting to the root cause, problem-solving Extensive hands-on experience with network security components (e.g. Firewalls, VPNs, Routing / Switching) and management of these components Hands on experience analyzing or reviewing events from firewalls, IDS, HIPS, Windows AD event logs, Syslog, and vulnerability scanners Experience in analyzing intrusion events in a large enterprise environment Must have the ability to learn, grasp, and understand new technologies Willingness to acquire in-depth knowledge of network and host security technologies and desire to continuously improve these skills Functional knowledge of network troubleshooting and analysis tools, such as Wire shark and tcpdump Must have a general view of the current state of information security threats and compliance Individual must be a self-starter with the ability to multi-task and work within a high-performance team Effective tracking and task reporting skills Excellent written and oral communication skills Excellent problem solving & diagnostic skillsDesirable Criteria & Qualification Desirable certifications include, Security , CEH, GCIA, GCIH, CISSP or similar Experience with North American customers is highly desirable Advanced knowledge of the TCP and IP protocol suite, security architecture, and remote access security techniques and products desired
Industry : Recruitment Services
Functional Area : Security Services
Job Location : Ahmedabad