To remain as basic point of contact for customers with queries, complaints, Feedbacks, requests etc.
Ensuring timely and professional responses to all complaints, requests and queries received enabling satisfaction of customer.
Interact with customers by phone, e-mail or online chat concerning various care issues.
Provide hands on support of customer care initiatives and detailed account management.
Solicit cross-selling and up-selling opportunities within the customer care experience.
Tracking and reporting of relevant customer care performance metrics.
Capturing and applying customer feedback.
Required Experience, Skills and Qualifications
Ability to provide outstanding customer service to clients
Must have excellent sales and marketing skills
Must possess outstanding communication skills, be able to handle several tasks at once, and be a self-starter
Fixed Salary+ Mobile+ Incentives Maintaining cordial relationship with Customers. Customization & designing of solutions as per customer needs. Resolving customer query & Issues Preparing various business reports & Daily MIS Responsible for follow ups ,Data Reconciliation & Analysis Should have excellent communication skills and go getter attitude.
Job Type: Full-time
Salary: 12,500.00 to 21,000.00 /month