Taking reservations, issuing tickets, verifying passenger identification, printing boarding passes and helping travellers to check in their baggage at ticket counters are some of the responsibilities of passenger service agents. Ensuring the delivery of baggage and conducting security screenings of passengers and their baggage may be required as well. Weighing baggage and collecting any excess weight charges. Taking care of people with special needs, and unaccompanied children. Calming and reassuring nervous passengers.
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