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Big Worth - Executive - Customer Support (0-8 Yrs) Chennai (After-Sales / Customer Service) by BIG WORTH

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Job Summary
» Big Worth - Executive - Customer Support (0-8 Yrs) Chennai (After-Sales / Customer Service) by BIG WORTH
» Job Type :  Full time jobs
» Minimum Experience :  Fresher (Registered since July-2017) posted this job 29 days ago via website & 3 candidates visited this job so far on Clickindia.
Job Description
Job Purpose:- To ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction by managing incoming calls and customer service inquiries- To generate sales leads that develop into new customersPrimary duties and responsibilities: - To act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency- To stay calm, patient, empathetic, and passionately communicative to customer queries- To gather customer feedback and respond as per instruction- Manage large amounts of incoming calls- Generate sales leads- Identify and assess customers- needs to achieve satisfaction- Build sustainable relationships and trust with customer accounts through open and interactive communication- Provide accurate, valid and complete information by using the right methods/tools- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution- Keep records of customer interactions, process customer accounts and file documents- Follow communication procedures, guidelines and policies- Take the extra mile to engage customers- Perform other duties as and when assigned (

Payroll Type : Permanent
Company Profile
Contact Person :
Company Name : BIG WORTH
Location address : Chennai, Tamil Nadu, India
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