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Customer Operations Manager by Freelancer JANAKI RAMAN

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Job Summary
» Customer Operations Manager by Freelancer JANAKI RAMAN
» Salary Range :  ₹5000000 to ₹1600000
» Job Type :  Full time jobs
» Minimum Experience :  1 yr
» Last date to apply :  2019-08-19
Shine (Registered since March-2017) posted this job 28 days ago via website & 2 candidates visited this job so far on Clickindia.
Job Description
SkillSet: customer, reporting, order, work, engagement.
Customer Operations Manager will be the leader of the Commercial National Accounts Team responsible for leading KPI reviews, excellence and standard work in order management, and managing projects that deliver the groups driving objectives:
Advocacy for the Customer via Voice of the Customer Dashboards and Service Level Visibility
95% OTIF / 98% Service Level
Compliance Fine Mitigation
Order Management Speed Down in a Day
Complexity Reduction
People Development RESPONSIBILITIES:
Lead the Operations Team to delivering exceptional customer service to both internal and external customers.
Develop Customer Engagement and value proposition strategies to serve at a best in class industry leading operating level
Serve as a Thought Leader for the Channel, providing Strategic Vision and Action Plans.
Maintain Customer Scorecards to achieve KPIs (OTIF, SL, InStock) and Advocate for the Customer
Champion the regular review reporting of Customer Scorecards to ensure internal goals and metrics are aligned to achieve.
Lead and advocate as the Voice of the Customer at key internal meetings.

Industry : Export-Import / Trading
Functional Area : Customer Service (International),Operations Management / Process Analysis
Job Location : Chandigarh, Canada, Pathanamthitta, Chennai, Pune, Bangalore, Gir, Kullu, Anantpur, Kolkata, Jamnagar
Company Profile
Contact Person : Shine
Company Name : Freelancer JANAKI RAMAN
Location address : Chandigarh, Chandigarh, India
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