SkillSet: portal, delivery, service, management, software.
Answering voice calls from first time callers / software subscribers in a professional
manner. Understanding the issue and providing resolution to customers query
(Technical/Non-Technical/Billing) in a timely and efficient manner, providing free
diagnostic and pitching for a tech support sale on that call.
Excellent selling and persuasive skills to sell
Managing at least 12 15 customer interactions from various partners during the
Demonstrating intermediate diagnostic and relationship-development skills in addition to
convincing and selling skills in all situations necessary on the call.
Taking customer details and documenting/tracking every interaction in the
Documentation portal for details to be available immediately for the tech teams and also
for future references.
Effectively managing daily productivity starting from reporting to work on time, break
adherence/aux management in order to be available to work with customers, Meet
revenue generation other service delivery goals and provide the best possible
experience to our subscribers.
Reporting new process issues that impact customers to the management
Remaining up to speed on new technologies, new issues and new product offering. Should be ready to work in rotational shifts If Interested Kindly Drop Your Details
Expected CTC -
Notice Period - CV on
Email - ID - email@example.com OR Contact - 9372423838
Industry : IT - Hardware / Networking
Functional Area : Sales Support / MIS
Job Location :