AR analyst.SR AR analyst for U.S healthcare

Job Role & Responsibilities :

• Connecting with our Client 's Business Partners in United States typically Insurance Companies to follow up on outstanding Accounts Receivables.
• Act as Senior AR Resource handling more complex/aged inventory.
• Ensures assigned accounts are worked towards resolution.
• Follow the basic rules as provided in the Standard Operating Procedures.
• Assist in resolution of outstanding issues from previous transactions.
• Expedites calls to the supervisor when there is a delay in closure of transaction or transaction is crossing the processing time line as per contract
• Help the team to achieve the critical service levels cash and aging of the customer.
• Responding to customer requests by phone and/or in writing to ensure customer satisfaction and to assure that service standards are met.
• Analyzing medical insurance claims for quality assurance.
• Resolving moderately routine questions following pre-established guidelines.
• Performing routine research on customer inquiries.
• Developing and maintaining a solid working knowledge of the healthcare insurance industry and of all products, services and processes performed by the team.

Job Requirements:

• 1 - 3 years of experience with any International Voice Process
• US Healthcare, Denial Management or RCM experience will be preferred.
• Ability to work regularly scheduled shifts from Monday-Friday 17:30 PM to 3:30 AM IST.
• University degree or equivalent that required formal studies of the English language.