NMIMS LATEST FILES JUNE

Compensation & Benefits

1. WONDERWORLD Enterprises is a leading automobile company in India manufacturing two wheelers. Company has expanded its operations in Asia by setting up a unit in Indonesia. A team of 50 employees is sent on deputation to handle the Indonesian project. You are an HR Manager of WONDERWORLD and you are entrusted with the responsibility of designing the compensation for these 50 employees. Which approach to compensation management will you adopt 10 Marks

2. REGENCY Group is a leading business conglomerate in India. The group is planning to diversify into construction sector and as an HR Manager you are asked to conduct a compensation survey in construction sector in India so that important compensation decisions can be made. Suggest a step by step process for conducting this compensation survey. 10 Marks

3. You are hired as an HR consultant by ABC Ltd, a newly set up IT Company, to design a new compensation system. In this background, answer the following:

a. It is important to identify all the stakeholders before designing a new compensation system. Identify the stakeholders of compensation for ABC Ltd. 5 Marks

b. Discuss the types of compensation that will be a part of compensation system of ABC Ltd.

Enterprise Resource Planning

1. Imagine you are a Business Analyst collecting requirements from a Chief Marketing officer of an auto portal company which helps its users with car research. What are the different parameters and touch points of a customer you will suggest starting from a customer&rsquos journey to hit the portal to the final booking What kind of different analysis from MIS can you create and present to help the CMO to take better decisions and to obtain better conversions of leads 10 Marks

2. Select any one Business/Industry sector/domain and write 5 critical business processes of that sector, apply principles of business process engineering in any one of those 5 critical processes and propose an alternative. 10 Marks

3. Imagine you are the Project Manager for an ERP Implementation of the HR Module in any organization with an employee strength of 400 working in 3 different countries. Now answer below questions: a. List 5 important and critical parameters you will be considering for the successful implementation. 5 Marks

b. What are the different steps and stages you will be following for such implementation so that you meet the deadlines

Customer Relationship Management

1. Outline a communication plan with an aim to translate the relationship policy into contact moments for customers in your line of business. 10 Marks

2. The increase in the quantity of data and the decrease in the available analysis time have led to a growing need for an inductive method which will assist in finding useful relationships between selected data. Elaborate any 2 such methods that you use at your workplace. 10 Marks

3. You are a call centre manager with a decade of experience. In the last 10 years you have seen customer relationship management evolve in the call centre industry. Scenario is more competitive and requires out of the box thinking to sustain and succeed.

a. Do you prefer working with specialist or generalist call centre agents What parameters help you arrive at a decision 5 Marks

b. As per your understanding and experience, rate the elements of a call centre in order of importance Justify your rating with examples