NMIMS RETAIL BANKING ASSIGNMENT DEC 2021

RETAIL BANKING 1. Retail Banking is a prime arm of banking for building up and grow its resources side. What does this mean and what are Banks doing towards growing its resources side Name any 4 resources-side products that Banks provide and explain their characteristics in terms of product nature, its classification & benefits and cost benefits for Banks. 2. From an era of the past when &lsquoCustomer went to the Bank&rsquo, Retail Banking has transformed itself to today&rsquos era when &lsquoBank goes to the customer&rsquo. Explain your understanding of this transformation along with examples of ways and means adopted by Banks towards achieving this transformational change. Also, explain any 4 of the mechanism / tools used by Retail Banks in this regard along with merits and de-merits in each of them. 3. &ldquoBank Traditional Limited&rdquo is a well-established old Retail Bank operating in India and is almost a 100-year-old Bank. Its customers are predominantly individuals who are senior citizens 65 years old who are comfortable only with traditional modes of banking like branch banking, using paper cheques, etc. However, in the last few years, this bank had embarked on various technology projects / initiatives like ATM, internet / mobile banking, PoS, kiosks etc. due to various business and operational compulsions. a. Analyze the various challenges that &lsquoBank Traditional Limited&rsquo will have to manage. b. Analyze the various steps, ways and means this Bank must adopt to manage this necessary transition.