Customer service associate

Candidate will be responsible to handle the queries and complaints from Australian customers Follow procedures methodically to accurately respond to client requests for information including smoke alarm quote, compliance status, invoice requests, inspection status updates. - Provide clients with information relating to smoke alarm legislations in various states and territories. - Provide quotes and information to clients relating to upgrading their smoke alarm system. - Responsible for accurate and efficient processing of new property lists. - Responsible for accurate and efficient processing of client and technician work orders - Responsible for accurate and efficient processing of client invoices Customer orientation and ability to adapt/respond to different types of people - Excellent communication and presentation skills - Ability to multi-task, prioritize, and manage time effectively - Proven customer support experience or experience as a Client Service Representative *WORK CULTURE:* - Work from office. - 5 days a week with 2 rotational offs - Rotational Shifts (Australian Timings) *Job Function:* Operations *Job Type:* Full Time *Experience:* 0 to 1 Year in International BPO *Location:* Gurgaon, India *Work Mode:* WFO Only *Shifts:* 9hrs _(As per Roster)_ *Working Days:* 5 Days Working _2 Rotational Week Offs_ *Qualification:* Graduates Only *Salary:* 28K - 29K CTC