Head Inside Sales

URGENT HIRING FOR HEAD INSIDE SALES
Preffered Immediate Joiners

Location :Noida
CTC Upto - 25 LPA


Job Description:-

As a retention and growth specialist, you will be responsible for identifying ways to retain and grow customer base. This may involve analyzing customer data to understand their needs and preferences, implementing strategies to improve customer satisfaction and loyalty.


Key component of the role will be to

Build upon the core retention marketing and product strategy for scaling up the revenues. Forecast monthly, quarterly, and annual retention revenue and steer growth initiatives. Develop retention execution plans and deliver on retention targets within time and budget. Complete ownership of retention marketing campaigns, promotional budget allocation, and communication with existing learner base.


Some specific tasks that a retention and growth specialist may be responsible for include:
Handling the entire Student Support Team.
Ensuring resolution of queries/grievances within SLA &TAT
Implementation of Student Support platform.
Constantly benchmark best practices in student support processes and implement changes to enhance higher student satisfaction.
Encourage problem-solving,strategic thinking and customer-orientation amongst the team
Build and manage a team of business analysts and customer experience specialists with deep domain expertise in customer experience journeys
Ensure that the customer experience team works in collaboration with all other business functions, consistently delivering great end-to-end customer experience across stages, channels and touch points in the customer journey
Enabling a two-way stream with customer facing teams through collecting feedback from customer facing teams to derive meaningful insights for improvements and guiding teams to ensure a customer-centric attitude while acquiring new customers or dealing with existing customers, especially guiding the marketing, branding and sales teams to align with the larger CX strategy.
Analyzing customer data to identify trends and patterns that can help inform retention and growth strategies Working with cross-functional teams to develop and implement customer retention programs



Skill Must Have-

Strategic thinking and foresight
Problem-solving and analytical skills
Ability to understand business objectives and align CX accordingly
Working backwards to lead the end-user experience
Data-driven mindset and an aptitude for technology

Interested candidates can apply through with their resume in mention email or contact in whats app.
Email - gaurav.sodia@white-force.in
Contact - 9329931732

Skills: