Sr Collection Manager

We are seeking a highly organized and detail-oriented Senior Collections Manager to oversee our collections department. As a Collections Manager, you will be responsible for developing and implementing strategies to effectively manage and collect outstanding debts owed to our organization.

 

Role & Responsibilities
End to End Collection responsibility across buckets &ndash 0 to 89 DPD for the allocated loan
against property portfolio
Lead in house team of 5-10 field collection executives &ndash daily updates
Develop and implement effective collections strategies and procedures to maximize debt
recovery while maintaining positive customer relationships.
Monitor and analyze the performance of the collections team, implementing measures to
improve productivity and success rates.
Review and evaluate delinquent accounts, determining appropriate actions to be taken in
accordance with company policies and legal requirements.
Communicate with customers regarding their outstanding debts, negotiating payment plans,
settlements, or other resolutions.
Maintain accurate and up-to-date records of all collections activities, ensuring compliance with
regulatory guidelines and internal policies.
Collaborate with cross-functional teams, including legal, finance, and customer service, to
resolve complex or escalated customer issues.
Stay current on industry trends and best practices in collections, implementing new strategies or
technologies as needed to improve efficiency and results.
Prepare regular reports on collections activities, presenting data and insights to senior
management.