Telecaller - Customer Care (0-1 Yrs) Thane (After-Sales/Customer Service)

Job Title: Telecaller Job Description:We are seeking a dedicated and enthusiastic Telecaller to join our healthcare team. As a Telecaller, your primary responsibility will be to engage with potential clients, understand their healthcare needs, and efficiently book appointments with our healthcare professionals.Responsibilities:- Outbound Calling: Initiate outbound calls to individuals interested in healthcare services, providing information and promoting our healthcare offerings.- Appointment Scheduling: Effectively schedule appointments for healthcare consultations, ensuring accuracy and efficiency in the booking process.- Customer Interaction: Build rapport with prospective clients, addressing their inquiries and concerns while maintaining a professional and courteous demeanor.- Database Management: Maintain accurate and up-to-date records of client interactions, appointment details, and any relevant information in the CRM system.- Follow-Up: Conduct follow-up calls to confirm appointments, provide additional information, and address any post-scheduling queries.Collaboration: Coordinate with internal teams to ensure smooth communication and seamless appointment scheduling processes.Requirements:- Communication Skills: Excellent verbal communication skills with the ability to articulate healthcare-related information clearly and concisely.- Customer Focus: Strong customer-centric approach with the ability to empathize and address customer needs effectively.- Organization: Detail-oriented and capable of managing multiple appointments and client interactions simultaneously.- Adaptability: Ability to adapt to different client personalities and handle varied situations professionally.- Team Player: Collaborative mindset, working seamlessly with team members and other departments.- Tech Savvy: Familiarity with CRM systems and basic computer skills for efficient data entry. (ref:updazz.com)

Payroll Type : Permanent