Connect & Heal - Executive - Customer Service (0-2 Yrs) Bangalore (After-Sales/Customer Service)

Role: Care Delight ExecutiveLocation: BangaloreYears of experience: 0-2 yearsYears Type: Full timeWHO WE ARE:Founded in 2017, CNH Care is an integrated health tech company providing end-to-end coordinated care and health cover. At CNH, health comes first and we provide 360-degree care through our core, with standardised care protocols across all our services. We have an in-house team of 250 multidisciplinary doctors backed by a preferred network of specialist clinics, ambulance networks, hospitals, diagnostic centres, and pharmacies across 60 cities.WHAT WILL BE YOUR ROLE AS A CARE DELIGHT EXECUTIVE?You will be responsible for contacting, coordinating, and engaging with our clients with care and empathy, resolving queries and responding to them politely and professionally.JOB RESPONSIBILITIES:1. Handle customer queries and complaints via various channels2. Approach and resolve the queries and issues with a customer-centric attitude3. Offer exceptional customer experience and delight4. Adhere to the set SLA and TAT5. Achieve a high customer satisfaction score (CSAT)6. Demonstrate the right attitude with the right tonality in all customer interactionsWHAT WE ARE LOOKING FOR:1. Any UG degree2. Proficient in English and Hindi2. Excellent interpersonal skills3. Exceptional communication skills on multiple mediums (Chat, email, phone)4. A quick learner5. Ability to multi-task6. Make decisions under pressure and time constraints (ref:updazz.com)

Payroll Type : Permanent