Executive - Customer Service - Voice Process - BPO (0-2 Yrs) Pune (After-Sales/Customer Service)

- A Voice Process Executive typically refers to a professional who is involved in managing and handling voice-based communication in a business process outsourcing (BPO) or customer support environment. Here are some key responsibilities and skills associated with the role:Responsibilities :Customer Support : Engaging with customers over the phone to address their queries, provide information, or resolve issues.Inbound and Outbound Calls : Handling both incoming calls from customers and making outbound calls for various purposes, such as follow-ups or surveys.Problem Resolution : Effectively resolving customer complaints or concerns by providing accurate information and solutions.Data Entry : Updating customer information and interactions in the company s database or customer relationship management (CRM) system.Communication Skills : Demonstrating excellent verbal communication skills to interact professionally with customers.Product/Service Knowledge : Having a good understanding of the products or services offered by the company to provide accurate information to customers.Adherence to Protocols : Following company protocols and guidelines for handling calls, ensuring compliance with policies.Documentation : Maintaining records of customer interactions, transactions, comments, and complaints.Skills :Communication Skills : Clear and effective communication is crucial for conveying information and understanding customer needs.Problem-Solving : Ability to analyze situations, identify problems, and provide appropriate solutions.Patience : Dealing with diverse customer personalities and handling challenging situations requires patience.Multitasking : Managing multiple tasks simultaneously, such as listening to customers, entering data, and finding solutions.Computer Proficiency : Familiarity with basic computer applications and the ability to navigate through various software systems.Customer Focus : A customer-centric approach, understanding and meeting customer needs.Adaptability : Ability to adapt to changing scenarios and protocols.Teamwork : Collaborating with colleagues and other departments to ensure seamless customer service. (ref:updazz.com)

Payroll Type : Permanent