Associate - International Customer Support (0-6 Yrs) Bangalore (After-Sales/Customer Service)

We are currently Hiring for Customer Service Associate (CSA) Non-Voice- The role of the Customer Service Associate (CSA) - Non-Voice, will be responsible for:- Providing support and resolve technical issues via email and other electronic communications.- Building credibility and trust with the customer by empathizing with their problem in words.- Proactively understanding their needs and responding promptly to resolve their issue.- Applying advanced troubleshooting techniques to provide unique solutions to the customers individual needs.- Leveraging their experience to provide feedback to the team on how to improve client services.- Driving customer communication during critical eventsRequirements:- An obligation to deliver exceptional customer service.- Receive emails and chats to gather and verify required information and do utmost within their power to solve customer problems.- Demonstrate empathy and patience to the customer.- Demonstrate enthusiasm to be a self-starter who is excited about learning new technologies on a daily basis.- Provide information to the client and place appropriate notes in system indicating exactly what action was taken or needs to be taken.- Ensure policies and procedures are followed.- Maintain thorough knowledge of systems so that information can be researched and proper information is given to customer.- Learn and retain a thorough working knowledge of all existing and new process and procedures.- Achieve assigned Key Performance Indicators e.g. Call Handle Time, Quality, CSAT & DSAT- Attend Team Meetings/additional training sessions as scheduled- Performs other duties as assigned.Educational/Work Experience and Requirements:- Must successfully pass a background check- High school diploma or equivalent required- Must have at least six months customer service experience or equivalent- Experience in the gaming/tech support industry is a plus (ref:updazz.com)

Payroll Type : Permanent