Executive - Customer Support (0-2 Yrs) Bangalore/Nagpur (After-Sales/Customer Service)

- Responding promptly to customer inquiries through various channels such as phone, email, and social media- Understanding customer needs and providing appropriate solutions and attention- Communicating with customers about their experiences with a product or service- Providing information about products and services, taking orders, and addressing customer complaints- Keeping records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken- Escalating unresolved issues to the designated internal teams for further investigation- Working closely with the product or service teams to learn about product details, services, and warranties on offer- Providing feedback on the efficiency of the customer service process and contributing to the development of customer service policies and procedures- Maintaining a thorough knowledge of the organization s products or services and ensuring this knowledge is kept up to date- Ensuring customer satisfaction and providing professional customer support (ref:updazz.com)

Payroll Type : Permanent