OSV - Executive - Customer Relation (2-5 Yrs) Gurgaon/Gurugram (After-Sales/Customer Service)

Skills Required :- Proven experience in customer relationships, client handling, problem solving and coordination, preferably in the logistics, shipping, or freight forwarding industry.- Preference will be given to candidates with experience in import-export documentation, and awareness of Incoterms, and international logistics procedures and industry regulations- Excellent verbal and written communication skills especially in English- Excellent interpersonal skills.- Strong problem-solving abilities and the ability to work well under pressure.- Familiar with Microsoft office, Google drive and Google- sheets.- Ability to multitask, prioritize, and manage time effectively.- A customer-centric mindset with a passion for maintaining client relationships and delivering exceptional service.- Strong followup skills- Self motivated, agile and proactive and results oriented KRAs :- Virtually ensuring smooth inbounds and outbounds with coordination with internal teams- Resolve customer complaints and grievances immediately- Communication with domestic & international clients to receive and process orders- Oversee the accounts of assigned clients, ensuring their logistics needs are met efficiently.- Collaborate with the sales team to negotiate and renew contracts with clients.- Cross-selling and upselling of other products and services - Maintaining financial health and receivables of customer accounts and ensuring timely payments- Work closely with other departments such as sales, operations, warehousing, customs clearance, and finance to coordinate efforts and ensure seamless service delivery to clients. (ref:updazz.com)

Payroll Type : Permanent