Community Manager - Customer Service - Healthcare (2-3 Yrs) Mumbai (After-Sales/Customer Service)

The community manager will be responsible for managing the overall experience of customers visiting our clinic in Bandra. With this clinic, we not only aim to provide the best mental health treatment but also strive to make it a world-class community for all things mental health.The community manager will act as the first touch-point for all our existing and prospective customers.They will be responsible to organize events, workshops, and activities aimed at creating awareness about mental health. They will also work with other clinic members to manage the day-to-day operations of the clinic.This will be an 8-9-hour workday, with a 6-day workweek. (Monday to Saturday). Sundays are holidays.Key Responsibilities :- Responsible for incoming and outgoing calls, attending walk-ins & answering email queries in the desired time frame. The queries are often time-sensitive, so promptness is essential.- Manage appointments via CRM software. Coordinate, schedule, and confirm appointments and meetings of doctors and other members of the team.Job Description :- Understanding client problems, answering their queries, educating clients about the treatments available, and directing them to the right doctor or therapist within the team- Ensure all the complaints from the clients are handled delicately and informed to the Manager- Oversee the day-to-day facility management and coordinate with vendors/reporting manager in case any repairs or maintenance work needs to be done- Maintain records of billing, patient details, etc. of all new and existing patients in existing MIS reports and update any reports (as and when required)- Maintenance of cash and other registers- Handing over cash and card receipts to the person concerned from the accounts department- Supervise housekeeping when needed- Maintaining confidentiality as medical and other data being handled would be strictly confidential- Plan and execute events at the clinic to create awareness about mental health- Work with the clinical and corporate marketing team to manage other strategic initiatives and forumsSkills & Qualifications :- Graduate in any discipline- At least 2-3 years experience in Healthcare Industry in a customer service role- Excellent interpersonal and communication skills- Good command of Hindi, English, and Marathi- Shall be willing to work 8-9 hours shift, 6 days a week- Should be well versed with MS excel, MS word and able to update daily reports- Willing to multitask and manage guest relations and general administrative work (ref:updazz.com)

Payroll Type : Permanent