Executive - Customer Support - International Process (0-1 Yrs) Navi Mumbai/Thane (After-Sales/Customer Service)

Process : VFS Day shift (International Process)Shift Timing : 8:00 AM to 5PMWorking Days : 5Week Offs : Sat/Sun fixed- HSC/Graduate with Minimum 6 months of experience- Excellent Communication MandatoryRoles and Responsibilities Customer Interaction:- Respond to customer inquiries and provide information about products or services.- Handle and resolve customer complaints in a timely and efficient manner.- Ensure customer satisfaction by delivering exceptional service.Communication:- Communicate effectively with customers through various channels, such as phone, email, and chat.- Provide clear and concise information to customers regarding products, services, and policies.Problem Resolution:- Identify and assess customers needs to achieve prompt resolution of issues.- Collaborate with other departments to resolve complex customer problems.- Escalate issues to the appropriate channels when necessary.Product Knowledge:- Maintain up-to-date knowledge of products, services, and company policies.- Train and educate customers on product features and usage.Documentation:- Accurately document customer interactions, issues, and resolutions in the customer support system.- Generate reports on customer support activities as required.Quality Assurance:Adhere to established quality standards in customer service delivery.Participate in quality assurance programs to continuously improve service quality.Team Collaboration:Collaborate with team members to share knowledge and best practices.Contribute to a positive and collaborative team environment.Qualifications:- High school diploma or equivalent; Bachelor s degree preferred.- Proven experience in customer support or a related field.- Strong communication and interpersonal skills.- Ability to handle challenging situations with patience and professionalism.- Excellent problem-solving skills.- Familiarity with customer support software and systems.- Ability to work in a fast-paced environment.Additional Requirements:- Availability to work in shifts, including weekends and holidays.- Strong multitasking abilities.- Willingness to undergo training and development as required. (ref:updazz.com)

Payroll Type : Permanent