Telecalling/Tele-Marketing Role - Health Care (2-5 Yrs) Delhi (Telesales/Inside Sales/BPO)

Job Description :Requirement : Telecaller/Telemarketer-Home Health CareQualification: Graduation/ Background in healthcare related education will be preferredExperience: 2-5 Years MinimumGender: Male/Female- Must Have experience in Portea Home Healthcare/ Broomees/Apollo Homecare/ DaburHomecare/Healthcare at Home/Care 24/ Max Home Healthcare/Care to Cure/ CuroDoc/ElderCare/Life Circl/Emoha Elder Care/ Epoch Home CarePrincipal Duties and Responsibilities :Sales related responsibilities :- Call on the data and convert it into sales.- Create new client base for the organization.- Attending to the inbound calls and converting them into sales.Schedule appointments for patients/clients :- Answer telephone promptly and in a polite and professional manner.- Obtain and enter accurate demographic information into the CRM (address, telephone number, name of insurance or self-pay status etc.)- Schedule appointment correctly - review appointment date, time, location, and provider name with caller.- Inform caller of items to bring to appointment (including insurance card, medications, office visit fee, and verification of income - if applicable).- Remind caller to arrive 15 to 30 minutes before scheduled appointment to complete paperwork.- Remind caller of cancellation/rescheduling.- Answer questions and offer other information, as requested, to provide patient-focused service and a positive impression of the organization.- Act as a liaison for the patients/clients and the Center :- Direct calls to other departments as needed.- Use sound judgment in handling calls, especially with upset patients.- Understanding of when to escalate calls to the senior authorities.Service patients :- Make reminder calls as requested.- Make calls to reschedule appointments when necessary.- Aid with mailings and other projects as call volume permits.- Other reasonably related duties as assigned by supervisor or manager.Qualifications :- Graduate. Associate degree or related healthcare certification preferred.- One year of experience in customer service and/or related clinical environment; working knowledge of medical terminology.- Should have strong knowledge of English and Hindi (Verbal and written).Preferred Traits :- Ability to handle confidential and sensitive information.- Ability to communicate effectively on the telephone.- Ability to relate to persons with diverse educational, socioeconomic, and ethnic backgrounds.- Ability to handle a call center environment: work quickly and multi-task.- Ability to exercise good judgment to handle calls appropriately.- Ability to demonstrate good customer service. (ref:updazz.com)

Payroll Type : Permanent