Account Manager - Social Media - Advertising Firm (5-8 Yrs) Delhi (Online/Digital Marketing)

Roles and Responsibilities :Client Responsibilities :- Earn client trust as a partner who can be relied upon to deliver results- Manage client expectations, and proactively anticipate and resolve day to day issues and client conflicts in an effective manner- Contribute to the overall achievement of the company business plan by ensuring high client satisfaction, and identifying new opportunities for growth- Provide crisis communication advice and supportDesigned by :- Be able to take a brief and break it down in terms of strategy and execution across social media channels- Be able to script stories for multiple formats - blogs, articles, social media campaigns, videos and animation- Be able to advise clients and the team on the latest trends in content, social media and digital- Be able to deliver reporting and measurement for clients- Work with the finance team to ensure that all client billing happens in a timely manner- Ensure client approvals for all expenses are in place, to ensure zero bad debts- Reconcile all the expenses incurred and submit the invoice to the client on time. Also ensure that the collections are done within the credit period- Be able to prepare high quality documents, examples: Final drafts of strategy documents, social media plans and proposals and reviews for client meetingsSkill Requirements :- Write high-engagement social media content that reflects our brand s voice- Collaborate with Marketing, PR and Customer - Experience to develop a variety of content marketing materials- Produce error-free content that adheres to the company s style guidelines- Interpret creative direction and adapt points from creative briefs into persuasive copy concepts- Simultaneously manage multiple projects with short deadlines- Propose copy concepts and present underlying strategic thinking to business leaders- Compose and publish engaging posts for various social platforms including Facebook, Twitter, and Instagram.- Set up social media posts (language, tone, message) according to our target audience- s behavior.- Select engaging pictures and videos to complement the content.- Work together with the design team to get the creatives done.- Manage and update our social media pages with compelling news about our company.- Facilitate internal teams to create promotional posts for events, open jobs, product releases- Analyze data and report on social media insights (e.g. traffic, engagement, shares, conversion rates, etc).- Apply advertising methods to boost brand awareness like promotions and competitions.- Respond to questions and comments of our followers on social media pages in a timely and appropriate manner.- Associate with customers and industry experts. (ref:updazz.com)

Payroll Type : Permanent