Executive - Customer Support (3-4 Yrs) Anywhere In India/Multiple Locations (After-Sales/Customer Service)

Customer Support Executive : - Customer Support Executive (International voice/Non-voice process)Working days - 24/7 Shifts and rotational week offs ( 5 days working a week)Working hours 9 hours shift including 1 hour break, candidate who can speak fluent English with good communication skills Can Apply- Work Mode Work from home- Notice period 1 monthEducation qualification : Minimum GraduateCTC As Per Market Norms - Fresher/Experience both can applyRole & responsibilities : - Understanding the products and services provided by the company.- Supporting the customer through an email ticketing system and phone calls.- Resolving customer complaints and queries.- Providing detailed information to customers.- Making outbound calls and Inbound calls.- Must have international Voice shared services experience- Taking feedback from the customers.- Negotiating the terms and conditions with the customer.- Contributing the work to the company s knowledge base.- Maintaining a healthy relationship with customers.- Adhering to the company s rules and regulations.- Handle the calls/emails and chats from customers in different countries. particularly the US , UK, etc.- Include product and service support or Non-technical support in which the customer calls & chats to solve an issue.Job Type : - Payroll- Must have Skills- Customer Support- 3 - 5 Lakh/Year (Annual salary)- Long-term (Duration)- Fully Remote (ref:updazz.com)

Payroll Type : Permanent