Executive - Customer Care - International BPO (1-8 Yrs) Chennai (After-Sales/Customer Service)

Immediate Openings for CCE with one of our BPO client. The details are given below.Our Client : International BPOLocation : Chennai(Siruseri)Salary : Upto 7 lpaExperience : 2 yearsJob DescriptionAs a Customer Care Associate, you will leverage your exceptional communication skills and social media acumen to engage with Client s current reservation holders and prospective customers through client s advanced CRM platform. Your dedication to providing top-notch customer service will play a pivotal role in delivering a world-class customer experience and leaving a lasting positive impression of the Client s brand.Responsibilities:- Provide customers with expert consultations on topics related to EV ownership, including purchasing, delivery, and charging.- Convert potential leads into reservations and facilitate new vehicle orders.- Deliver daily support to current and prospective clients through various channels, including social media, email, phone, and web-based platforms, utilizing Salesforce.- Contribute to Consumer Relations by actively participating in strategies, processes, policies, and metrics for addressing customer inquiries through multiple inbound channels.- Respond promptly and professionally to all customer inquiries, aiming to generate leads and maintain high customer satisfaction.- Reach out to enthusiasts and engage them in special events and activities.- Troubleshoot and resolve customer issues effectively to achieve excellent customer satisfaction.Basic Qualifications / Knowledge / Experience:- Minimum of 2 years of experience in customer relations and customer service.- Strong social media acumen, with preferred prior experience.- Ability to identify cases that require escalation and handle them efficiently.- Excellent verbal and written communication skills.- Positive outlook and energetic personality.- Solution-oriented mindset.- Strong dedication to delivering excellence in customer satisfaction.- Organizational skills with the ability to manage multiple client responses.- Strong follow-through skills.- Ability to work effectively in a team environment.- Eagerness to collaborate with numerous departments and adapt to different working styles.- Possession of a valid driver s license and an acceptable driving record.Vinita Baheti,IT Recruiter,Axycube Solutions Private Ltd.,Mobile : 91 9176321977 (ref:updazz.com)

Payroll Type : Permanent