Customer Service Specialist (1-2 Yrs) Bangalore (After-Sales/Customer Service)

About UsWe are an experiential tourism company offering varied recreational experiences to domestic and international tourists, primarily located in urban centres of India. We are passionate about bringing rich experiences around camping to India - hygienic stays, outdoor activities, music, bonfires, hikes, and lots of stories & fun. We re looking at disrupting the hospitality market in India with alternate accommodation and differentiated experiences.Our current regular offerings include:- Lakeside Camping and Bonfire- DIY All-you-can eat Barbecues- Hike amidst Nature Trails- Live Band performances- Hidden waterfall treks in monsoonsAnd many more.
-While we are based near Mumbai and Pune today, we are bringing happiness to Namma Bengaluru and other parts of India soon!Description :- As a Customer Support Specialist, your primary responsibilities will revolve around effectively handling customer inquiries(online) and leveraging various communication channels for sales conversion.Key Responsibilities :Inbound Calls : Handle incoming calls from prospective customers, providing product information, addressing inquiries, and guiding them through the sales process.Tech-Generated Inquirie s: Manage inquiries generated through our website, chatbots, and other tech-based systems. Respond promptly and assist potential customers in their decision-making process.WhatsApp API Calls : Utilize WhatsApp API for sales inquiries, ensuring timely and informative responses.Product Knowledge : Develop a deep understanding of our products/services and stay updated on any new offerings or changes.Sales Conversion : Engage with customers effectively, identifying their needs, and offering tailored solutions to convert inquiries into sales.Customer Relationship : Build rapport with customers, fostering long-term relationships and customer loyalty.Sales Reporting : Maintain accurate records of inbound inquiries, responses, and conversions. Provide regular reports on performance and trends.Qualifications :- Bachelor s degree in Business, Sales, or a related field. 1-2 years of customer support experience, with a proven track record of successful conversions.- Strong communication and interpersonal skills.- Proficiency in handling inbound calls and using communication tools like WhatsApp API.- Tech-savvy and adaptable to new communication platforms and technologies.- Customer-centric mindset with a passion for delivering exceptional service.Benefits :- Opportunity to work with enthusiastic campers and outdoor enthusiasts.- A steep learning curve in a dynamic and exciting industry. (ref:updazz.com)

Payroll Type : Permanent