Adirekha Ayurveda - Executive - Client Relation (2-3 Yrs) Trivandrum/Thiruvananthapuram (After-Sales/Customer Service)

Client Relations ExecutiveAdirekha Ayurveda Pvt Ltd. is a leading organisation in the field of Ayurvedic healthcare. Through a harmonious blend of Ayurvedic food, daily routines, rejuvenating body treatments, Panchakarma therapies, and yoga, we provide holistic healing solutions. With patients from over 59 countries, we have built a global reputation for expertise in managing chronic diseases and providing customised treatments for various health conditions and also providing high-quality Ayurvedic products to our patients.As a Client Relations Executive, you will be responsible for managing client interactions, addressing inquiries promptly, and sharing comprehensive product price details. The ideal candidate will have excellent communication skills, a customer-centric approach, and a strong understanding of Ayurvedic products and their benefits.Job Title - Client Relations ExecutiveYears of Experience - 3 yearsWork Location - TrivandrumCompensation - Best in the industryJob Responsibilities-- Respond promptly to client inquiries received through social media platforms and other communication channels.- Provide detailed information about Ayurvedic products, including pricing, ingredients, usage instructions, and potential benefits.- Manage and track customer orders from placement to delivery, ensuring accurate and timely shipment details.- Resolve any issues related to order delays, damaged products, or missing items, ensuring customer satisfaction.- Establish strong and positive relationships with customers, fostering loyalty and repeat business.- Provide personalized assistance to clients by understanding their specific needs and recommending appropriate Ayurvedic products.- Maintain a database of client interactions, preferences, and feedback for future reference an improved service.- Ensure a high level of customer satisfaction by promptly addressing concerns, resolvingissues, and exceeding expectations.Job Requirements-- Proven experience in client relations or customer service.- Excellent communication skills, both written and verbal, with the ability to convey information clearly and professionally.- Strong interpersonal skills, with the ability to build rapport and establish positive relationships with clients.- Detail-oriented and highly organized, with the ability to manage multiple tasks and prioritize effectively.- Proficiency in social media platforms, specifically Instagram and WhatsApp, for client interactions.- Problem-solving skills, with the ability to address customer concerns and find satisfactory resolutions.- Familiarity with order management and tracking systems is a plus.- Ability to work independently and collaboratively in a fast-paced, dynamic environment (ref:updazz.com)

Payroll Type : Permanent